Shipping

Our shipping timeframe for most orders typically ranges from 5 to 15 business days, starting from the date of purchase. This duration covers the time required for order processing, packing, and transit to your designated delivery address.

However, it's important to note that there are exceptions to this timeframe, particularly for orders being shipped to the far northeast and northwest regions. Deliveries to these areas tend to take a little longer due to the extended distances involved in transportation.

While we strive to provide realistic shipping timeframes for all orders, it's essential to understand that occasionally, these estimates may be affected by circumstances beyond our control. Factors such as adverse weather conditions, or other unforeseen events in the shipping process can impact the delivery schedule.

Rest assured that we are dedicated to ensuring the timely and safe delivery of your order. If you have any concerns about the status of your shipment or whether your order falls outside the normal shipping timeframe, please don't hesitate to reach out to us. We are here to assist you and provide updates on your order's progress to ensure a smooth delivery experience. Your satisfaction is our priority, and we appreciate your patience and understanding in situations where shipping times may vary.

Instead of relying on traditional shipping carriers, we utilize a network of independent third-party shipping providers who hand-deliver to your door. Our decision to use these providers is driven by the size and unique complexity of most of our products.

One of the significant advantages of this approach is that it eliminates the need for bulky pallets, streamlining the delivery process for you and minimizing potential shipping damages.

If you have any questions about our shipping process, please don't hesitate to get in touch with us. We're here to ensure that your items are delivered with care and arrive at your doorstep in optimal condition. Your satisfaction and the safety of your order are our top priorities.

We do not offer direct overseas shipping at this time. However, international customers can have their orders delivered to a freight forwarder of their choice located within the contiguous United States. The freight forwarder will handle the international shipping process on your behalf, including customs clearance and shipping to your ultimate destination outside of the U.S.

Important Notes: Orders are not shipped on pallets by default. Some freight forwarders may have pallet requirements for incoming deliveries. Before selecting a freight forwarder and placing your order, please check with them to confirm their acceptance of non-palletized deliveries. Some freight forwarders may charge fees for palletizing items before shipping them to your international destination.

Our Policy: Orders shipped outside of the contiguous United States by a freight forwarder are considered final sales. We do not cover any additional taxes, duties, or brokerage fees associated with international shipping. Additionally, we assume no responsibility for lost or damaged items once they are in the possession of the chosen freight forwarder.


We strongly encourage you to contact the freight forwarder and set up the international shipping directly with them prior to placing your order. This ensures a smoother shipping process.

Click here to access the Federal Maritime Commission's website, where you can find an extensive list of freight forwarders.


Once you're ready to place your order, here's what to do:

  1. Fill Your Cart
  2. Add Delivery Instructions: On the cart page, in the "Add Delivery Instructions" section, please include any essential information related to the freight forwarder's requirements. This might include details such as their business hours, special instructions (e.g., C/O or account number), or any specific information we may need to facilitate the delivery.
  3. Proceed To Checkout
  4. Ship To Freight Forwarder: At checkout, in the "Shipping Address" section, include the freight forwarder's name, address, and phone number.


While we don't offer a one-size-fits-all expedited shipping option at checkout due to the various factors involved in our shipping process, we do have the capability to expedite orders under specific circumstances. If you need a quicker delivery, please get in touch with us, and we'll be more than happy to explore available expedited shipping options.

When you contact us, it's helpful if you can provide the following details:

  • The shipping address (City, State)
  • The specific items you intend to purchase
  • The date by which you need your order to be delivered


By sharing this information with us, we can better assess your needs and determine if expedited shipping is a viable option. We are committed to finding solutions that meet your requirements and will work diligently to facilitate a faster delivery if possible.

Processing and shipping timeframes remain consistent regardless of whether an order is financed or not. We prioritize efficient order fulfillment and timely delivery for all our customers, regardless of their chosen payment method.

Please note that the specific processing and shipping times may vary depending on the product, location, and shipping method chosen, but they will be the same regardless of your payment method. If you have any concerns or questions about your order's status or delivery timeframe, feel free to reach out to us for assistance.

In most cases, we aim to ship all items in your order together to ensure a seamless and convenient delivery experience. However, there is one exception to this rule. If your order contains a mix of in-stock items and pre-order items, it is possible that they may be shipped separately.

We want to get your in-stock items to you as quickly as possible, so we won't hold up the entire order to wait for the pre-order items to become available. Instead, we'll ship the in-stock items promptly and then ship the pre-order items separately once they are ready.

Finance & Lease-to-own

Ordering with Snap Finance is a straightforward process. Follow these steps:

  1. Apply: Initiate the application process by clicking here. You can receive an approval notification within seconds, and you may be eligible for up to $5,000 in financing.
  2. Choose Your Method: Once approved, place your order in one of two ways:
    Contact us directly, and we'll guide you through the process.
    Opt for online checkout, selecting Snap Finance as your payment method. After completing your checkout, we'll reach out to assist you in reviewing, signing, and finalizing your Snap Finance agreement.

Additional Information: For further insights into Snap Finance and tools to help you make an informed decision, please explore the links below.

  1. Apply: Begin the application process by clicking here or by texting "chiseled" to 57597.
  2. Choose Your Method: Once approved, place your order in one of two ways:
    Contact us directly, and we'll guide you through the process.
    Opt for online checkout, selecting Progressive Leasing as your payment method. After completing your checkout, we'll reach out to assist you in reviewing, signing, and finalizing your Progressive Leasing agreement.


Additional Information:
For further insights into Progressive Leasing and tools to help you make an informed decision, please explore the links below.

Product

Our throne chairs come fully assembled and ready for use. You won't need to worry about any assembly requirements. We take care of all the necessary manufacturing and assembly processes to ensure that your throne chair is delivered to you in its completed form, ready to add a touch of regal elegance to your space.

The variations in color and carvings that you may observe in our products are a result of the craftsmanship that goes into making each item and the use of natural materials. Most of our items are handcrafted, making each piece a work of art in its own right.

In addition, wood grains, veneers, marbles, mosaics, and other materials used in our products often exhibit distinct patterns, veins, and colors due to their inherent nature.

We do not provide any type of warranty.

Returns

Due to the size and complexity of our products, we do not offer free returns. However, we understand that there may be instances where you need to return an item, and we are here to facilitate that process.


Please review our return policy below for important details:

  1. Fees: You will be responsible for covering all return shipping costs in addition to a 20% restocking fee. We encourage you to carefully consider this policy when initiating a return.
  2. Return Facilitation: We are more than happy to assist you in facilitating your return shipping. Please contact us to begin the return process.
  3. Variable Return Shipping Costs: Return shipping costs can vary based on your location and the specific items being returned. The exact cost will be determined during the return initiation process.
  4. Refunds: Once your item is picked up for return, we will promptly process a refund. The refund will be for the purchase price of the item, with deductions applied as necessary. This includes the 20% restocking fee, return shipping costs, and any original standard shipping fees paid.


We want to ensure that your return experience is as smooth and transparent as possible. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. Your satisfaction is important to us, and we are here to assist you throughout the return process.

Yes, you have the option to return any unused items from your online order in-store. Simply bring the items to our store within 30 days of the original purchase date or delivery date, and our staff will assist you with the return process.
An important note: When you return items to our store, the 20% restocking fee, which applies to online returns, will be waived for in-store returns. We want to ensure a hassle-free return experience for our valued customers.

Once your order has been shipped, any standard shipping fees paid are non-refundable. We are unable to refund standard shipping fees for orders that have already been processed and shipped. We recommend reviewing our return policy for more information on how returns are handled.

Exchanges

  1. Order Changes: If you wish to make changes to any items in your order that have not yet shipped, please contact us as soon as possible. We will do our best to accommodate your request and make the necessary adjustments.
  2. In-Store Exchanges: Additionally, you have the option to exchange any unused items in-store within 30 days of the original purchase date (if purchased in-store) or original delivery date (if purchased online). We will be happy to assist you with the exchange process and help you find a suitable replacement.

Please note that exchanges are subject to item availability.

Cancellations

You have the option to cancel your order, but it's important to note the following:

  1. Cancellation Before Shipping: You can cancel your order at any time before it ships by contacting us. We understand that circumstances may change, and we will assist you in canceling your order promptly.
  2. Cancellation After Shipping: If you cancel your order after it has already been shipped, it will be treated as a return with applicable fees. We advise reviewing the return fees and initiating cancellation requests as soon as possible to avoid them.
  3. Non-Refundable Shipping Fees: If you cancel your order after it has shipped, any standard shipping fees paid are non-refundable..

Refunds

The timeframe for receiving your refund can vary, and it typically depends on your card issuer's policy. In many cases, it may take up to (10) business days for your refund to appear on your credit statement. The exact timing can vary based on the policies of your financial institution.

Please be patient while the refund processes, and if you have any concerns or questions regarding your refund status, don't hesitate to reach out to us. We are here to assist you and provide any necessary information to ensure a smooth refund experience.

Pickups

In most cases, your order will be ready for pickup within (1) business day. We understand the importance of a timely pickup experience, and we make every effort to ensure your order is prepared promptly.

Once your order is ready for pickup, you will receive an email notification to inform you that it's available. If you prefer to check on the status of your order or have any specific questions, you can always contact us, and our team will be happy to assist you.

To pick up your online order, please ensure you have the following items with you:

  1. Order Confirmation: It's essential to bring a copy of your order confirmation, which includes details of your purchase. This helps us verify your order quickly and accurately.
  2. Valid Photo ID: A valid photo identification, such as a driver's license, passport, or government-issued ID, is required to confirm your identity.
  3. Credit Card Verification: In some cases, we may request to verify the credit card used to place the order. This additional step helps maintain the security of your purchase and prevents unauthorized pickups.

Yes, you can have someone else pick up your order on your behalf. To arrange for this, please contact us in advance to provide information about the designated person or company who will be picking up your order.

When the designated person arrives for pickup, they will need to:

  1. Present a Valid Photo ID: The person collecting the order must provide a valid photo identification, such as a driver's license, passport, or government-issued ID.
  2. Additional Information or Documentation: Depending on the circumstances, we may request additional information or documentation to verify the pickup arrangement and ensure the security of your order.

By contacting us beforehand and providing the necessary information, you can help streamline the pickup process and ensure that your order is released to the designated individual or company without any issues.

You can pick up your online orders during our business hours, which are as follows:

  • Monday to Friday: 10:00 AM to 6:00 PM

Please note that our holiday hours may vary, so we recommend contacting us for specific pickup hours during holiday periods.

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