• Most orders take 5-15 business days to be delivered. Orders to the far Northeast and Northwest tend to take a little longer. We strive to provide the best delivery estimates, but circumstances beyond our control occasionally cause estimates to vary.
  • Due to the size and complexity of most items, we use a network of independent third-party shipping providers who hand deliver to your door. No bulky pallets to dispose of!
  • No
    However, international customers can have orders delivered to a freight forwarder of their choice located within the contiguous United States.
    Please note, orders shipped outside of the contiguous United States by a freight forwarder are final sale. We do not cover any additional taxes, duties, or brokerage fees for international shipping and we assume no responsibility for lost or damaged items.

    Find a freight forwarder →
  • Yes
    Most orders are shipped complete.
    Orders that contain both in-stock and pre-order items are the only exception and may be shipped separately. 


  • No
    Our throne chairs are manufactured fully assembled. 
  • Most items are 100% handcrafted. Wood grains, veneers, marbles, and mosaics may also vary in their patterns, veins, colors due to the nature of the material. Such distinctions are not construed as a flaw but rather the unique character of each individual piece.
  • No
    We do not provide any type of warranty.


  • No
    We do not offer free returns. Customers are responsible for all return shipping costs, plus a 20% restock fee. Please note, return shipping costs vary by location and item(s).

    Refund for returns
    We will refund the purchase price less the 20% restock fee, return shipping costs, and any original shipping fees paid (if applicable).
  • Yes
    You can return any unused items in-store within 30 days of the original purchase date. There is no restock fee for in-store returns.
  • No
    Once an order has been shipped, standard shipping fees paid are non-refundable.


  • Yes
    You can exchange any unshipped items by contacting us.
    You can also exchange any unused items in-store within 30 days of the original purchase date.


  • Yes
    You can cancel your order anytime before it ships by contacting us. If you cancel after your order has shipped, there is a 20% cancellation fee. In addition, any original shipping fees paid are non-refundable (if applicable).


  • Depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.


  • Most orders are ready within 1 business day and you will receive a notification via email.
  • Please bring your order confirmation and a valid photo ID. We may also ask to verify the credit card used to place the order.
  • Yes
    Please contact us beforehand to provide information on the designated person/company. Also, the designated person will need to provide their photo ID at pickup.
  • Orders can be picked up Monday-Friday 10am-5:45pm

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