Most orders take 5-15 business days to be delivered. Orders to the far Northeast and Northwest tend to take a little longer. We strive to provide the best delivery estimates, but circumstances beyond our control occasionally cause estimates to vary.
Due to the size and complexity of most items, we use a network of independent third-party shipping providers who hand deliver to your door. No bulky pallets to dispose of!
No However, international customers can have orders delivered to a freight forwarder of their choice located within the contiguous United States. Please note, orders shipped outside of the contiguous United States by a freight forwarder are final sale. We do not cover any additional taxes, duties, or brokerage fees for international shipping and we assume no responsibility for lost or damaged items.
Yes Most orders are shipped complete. Orders that contain both in-stock and pre-order items are the only exception and may be shipped separately.
No Our throne chairs are manufactured fully assembled.
Most items are 100% handcrafted. Wood grains, veneers, marbles, and mosaics may also vary in their patterns, veins, colors due to the nature of the material. Such distinctions are not construed as a flaw but rather the unique character of each individual piece.
No We do not provide any type of warranty.
No We do not offer free returns. Customers are responsible for all return shipping costs, plus a 20% restock fee. Please note, return shipping costs vary by location and item(s).
Refund for returns We will refund the purchase price less the 20% restock fee, return shipping costs, and any original shipping fees paid (if applicable).
Yes You can return any unused items in-store within 30 days of the original purchase date. There is no restock fee for in-store returns.
No Once an order has been shipped, standard shipping fees paid are non-refundable.
Yes You can exchange any unshipped items by contacting us. You can also exchange any unused items in-store within 30 days of the original purchase date.
Yes You can cancel your order anytime before it ships by contacting us. If you cancel after your order has shipped, there is a 20% cancellation fee. In addition, any original shipping fees paid are non-refundable (if applicable).
Depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.
Most orders are ready within 1 business day and you will receive a notification via email.
Please bring your order confirmation and a valid photo ID. We may also ask to verify the credit card used to place the order.
Yes Please contact us beforehand to provide information on the designated person/company. Also, the designated person will need to provide their photo ID at pickup.
Orders can be picked up Monday-Friday 10am-5:45pm
If we still haven't answered your question, you can contact us anytime and we will be glad to assist you.